Refund Policy

1. Refund Eligibility

We want you to be completely satisfied with your order. Refunds may be issued in the following circumstances:

• Order was not delivered
• Order was significantly incorrect or incomplete
• Food quality issues (must be reported within 30 minutes of delivery/pickup)

2. Refund Process

To request a refund, please contact us within 30 minutes of receiving your order:

• Phone: (819) 964-2573
• Email: info@sushishop-ca.org
• Include your order number and reason for refund

3. Processing Time

Refunds will be processed within 5-10 business days to your original payment method. The time it takes for the refund to appear in your account depends on your bank or credit card company.

4. Non-Refundable Items

The following are not eligible for refunds:

• Orders cancelled more than 30 minutes after delivery/pickup
• Change of mind after order has been prepared
• Custom orders that have been prepared according to specifications

5. Store Credit

In some cases, we may offer store credit instead of a refund. Store credit can be used for future orders and does not expire.

6. Contact Us

If you have questions about our refund policy, please contact us:

Email: info@sushishop-ca.org
Phone: (819) 964-2573